An interview with two representatives from Tokyo Seimitsu - ACCRETECH (Thailand) Co., Ltd. and AP METROLOGY SERVICE CO., LTD., describing the starting point of being a business partner and the important factors for the two companies to work together for over 10 years.
Mr. Thanapon: ACCRETECH is a manufacturer of measuring instruments mainly used in the automobile industry. The main products are divided into 3 types; 3D coordinate measuring machine (CMM), Surface roughness measuring machine, and Cylinder shape measuring machine.
ACCRETECH (THAILAND) Co., Ltd was founded about 10 years ago, starting with 3D coordinate measuring machine (CMM), with the integration of ACCRETECH using head measurement technology and programs from Carl Zeiss (Germany), while the company itself is Japanese and makes products in Japan.
Services and distribution channels belong to Thailand, making it easy to contact and communicate.
Mr. Tossapon:A.P. METROLOGY SERVICE is a distributor of the ACCRETECH brand selling measuring instruments and most of customers are in the automotive and electronic industry. Our company has been a dealer of ACCRETECH for over 25 years. Our company is the only dealer that can provide after-sales service for measurement instruments from ACCRETECH!
Mr. Tossapon:Formerly A.P. METROLOGY SERVICE had only contacted ACCRETECH Japan because there was no branch in Thailand, of which the story goes back 25 years ago by dealing. Most of the customers were Japanese companies that had branches in Thailand and had already used products of the ACCRETECH brand. That helped expand the market, resulting in the need to support more customers. ACCRETECH began to see the rising potential of the market in Thailand, so they opened a branch here in 2010. From there, we started to work together with ACCRETECH Thailand.
Mr. Thanapon:ACCRETECH views A.P. METROLOGY SERVICE as a company that has a long history of doing business, which is considered well-known among customers. We also view A.P. METROLOGY SERVICE as a dealer that can sell and provide after-sales service.
Another important thing is that they are knowledgeable and have full understanding of every model of ACCRETECH products. This is an important thing that makes us trust them and be ready to conduct business together.
Mr. Tossapon: In addition to selling the devices, we also provide after-sales service, which is machine installation, calibration measuring tools, CLAMPING tools, tool upgrades, repair and training on the use of the machine. AP METROLOGY SERVICE is the only dealer in Thailand that provides a full range of services like this.
The ACCRETECH brand and products are constantly being developed and improved. The products are acceptable in the Thai market. Most customers agree that it is a quality product, along with various technologies and the development of new products constantly. In addition, the service support which is good and fast is able to meet the needs of customers.
Presently, ACCRETECH has 2 showrooms at Bang Na Tower and Amata City Industrial Estate, Chonburi. This is another important strength that allows ACCRETECH to reach customers wherever they are
Mr. Thanapon: For the important points in doing business, the policy of ACCRETECH company that emphasizes on Business Partners, not just the company itself. We focus on growing together. According to the meaning of the company name ACCRETE, which means "born together", we emphasize the cooperation from the dealers themselves, or by the customers themselves. We will walk together and do not go alone. We really focus on mutual cooperation.
Mr. Tossapon:I think ACCRETECH has really good products, and every staff is professional. Each side works with professionalism. There are always discussions to report problems and work together to find a solution for customers to go through obstacles. We help each other. Also, in doing business, honest and, sincerity are the reasons that A.P. METROLOGY SERVICE is honored to work with ACCRETECH Thailand.
[After the interview]
Tokyo Seimitsu - ACCRETECH, which has a philosophy for long-term growth by building a WIN-WIN relationship, is a mutual benefit for all our stakeholders, including customers, business partners, shareholders and staff. ACCRETECH (THAILAND) has done business with A.P. METROLOGY SERVICE, which is fully committed to not stop growing and wants to create work in order to delight their customers as best they can.
From the interview, we found that this strong relationship between the 2 companies makes customers feel deeply satisfied and Tokyo Seimitsu - ACCRETECH brand continue growing.
Office
Tel: +66(0)2-751-9573-4
Sales
Thanapon Techaamornsin (NUM)
Mobile: +66(0)87-076-7887
Email: thanapon@accretechthai.com
Sales Engineering
Lisa Phaengchantuek (YU)
Mobile: +66(0)98-916-6620
Email: lisa@accretechthai.com
Service
Supaporn Jaikla (NING)
Mobile: +66(0)92-284-3828
Email: supaporn@accretechthai.com