[Thailand / Precision Measuring Machine] The reason why Accretech (Tokyo Seimitsu)'s measuring machine has a long life –Shuji Okubo, artisan of 3D of Service Department–
04/11/2020
Yotaro TakedaManager / Sales Division
The strength of Tokyo Seimitsu (ACCRETECH THAILAND) machines is that they can be used for a long time, and there are two factors that make it possible in Thailand. The first is that supply period of the manufacturer's genuine parts is long. The second is that the service department in Thailand is well-developed and the maintenance support system is in place.
We are confident that our machine can be used for 20 to 30 years in Thailand. Worthy of a special mention regarding the support system is the presence of Shuji Okubo, who has 35 years of experience in engineer service. His overwhelming knowledge and skills are encouraging not only for our customers but also for our Japanese and Thai staff.
▲ With Mr. Okubo (6th from the right) and the Thai service department staff
The priority is "Don't stop the line!" when responding
Okubo's motto is "to make a stopped machine ready for use as soon as possible". That motto is inherited by all of our Thai staff. In addition, all Thai staff are trained in Japan to be skillful with the technology. When we visit customer’s factory, we are sometime impressed that, "such an old machine is still being used?" That's when Okubo comes in. With his "wealth of knowledge and experience" and "reliable skill", the condition of the machine is accurately diagnosed and appropriate treatment is given. It is unlikely that he makes a mistake in "identifying the defective part" and "order of repair". There are some machines that can only be repaired by Okubo, so he travels to neighboring countries such as Vietnam, Cambodia, and Myanmar. In the future, we would like to have his skills to be passed onto Thai staff and further enhance our service department. Joined Tokyo Seimitsu Co., Ltd. in 1986. In October 2015, he was assigned to Thailand as a service manager in order to utilize his many years of field experience in Thailand.Contact Us
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