Comprehensively supporting our customers! Enshu Thailand service team
Comprehensively supporting our customers! Enshu Thailand service team
14/06/2018
HIROYUKI KATAGIRISenior Technical Mnager
Comprehensive support our customers! Enshu Thailand (ENSHU Thailand) handles everything from production to sales and after-sales services. We worked continuously from one service team to the next. We will introduce the heart and mind of our service team, Mr. Katagiri and Mr.Vichien, from ENSHU’s machining center.
(Left) Senior Technical Manager, Mr. Hiroyuki Katagiri Born: 4 April 1967 In 1990, he joined Enshu Corporation, Japan. This year, he has been in service for 28 years altogether, 7 years of which have been in Thailand where he has become a highly important member of the company. (Right) Service Manager, Mr. Vichien Born: 18 September 1969 He joined ENSHU (Thailand) Co., Ltd. in 2008. He is one of the service team's senior members who has been working for the company for 10 years.
Total support from delivery to after-sales service! The Enshu service team
Mr. Katagiri: We have a service team consisting of a total of 10 staff, including 1 Japanese and 9 Thai, at Enshu Thailand (ENSHU (Thailand) Company Limited.). Our team handles manufacturing, sales and after-sales service. The main tasks of the service team are involved in repairing, remodelling, selling spare parts and after-sales service. The process involves everything from new delivery / installation of machining centers purchased from Enshu to setup of customer’s production.
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Mr. Vichien: In addition, we are also handling test processing requested by customers and hosting NC training for those who have no experience with our machines.
Mr. Katagiri: As for my role, I respond to inquiries from the Japanese Enshu headquarter for part confirmation, as well as requests from customers, correspondence to the request from the headquarters, repair work and confirmation of work schedule.
Mr. Vichien: I mainly make the schedule for the daily trip work and confirm the progress of the trip work for each member. I also create the test processing program and perform the test process as well.
One important thing is mentioned during the discussion of the service team, for a fulfilling after-sales service, meeting with the customer is vital to our success.
Confidence in setting up the system! We respond at all times, even at night and during holidays.
Mr. Katagiri: As a Service Manager, Mr. Vichien receives the request for repair directly from customers. He, then, plans and adjusts the repair schedule according to the requests. Sometimes, we have to respond to those requests at night or during the holidays.
Mr. Vichien: With all matters relating to the vertical machining centers (EV 360 Te, EV 450 Te, WE 30 Ve) manufactured in Thailand, which are well-received, we will respond quickly to the supply of defective parts. In addition, we will consistently respond not only to the main machine but also to the design of the processing jig to make sure of proper system setup, test processing and precision adjustment.
Mr. Katagiri: We are confident in our services and can exercise the great strength of ENSHU with our system properties. We will provide our services for your utmost satisfaction by all means necessary.
"WE 30 Ve", Vertical machining center made in Thailand. Quick response to after-sales for local customers.
What aspect of your service is most appreciate by customers?
Mr. Katagiri: In order to provide satisfying service to our customers, we believe that there is a system of "cooperation" within the team members, including the company's headquarters in Japan and the local subsidiary of Enshu in each region, and also from our valued customers. We always try to build relationships that allow customers to trust and cooperate with us as well as with our company. Besides, by bringing a new staff member to the mainstream members, we will continue to improve our abilities to handle all customer requests anywhere. We truly believe that our customer requests are our challenges that we must achieve. That’s the reason to us moving forward with our service technologies and skill. We strive to our utmost to provide the highest standard services.
From service team to customer
Mr. Vichien: In order to use any mechanical machine tools for a long period of time, daily check-up is the ultimate key factor. It is the greatest desire for all of us to have our machines working in perfect condition, which will greatly contribute to the improvement of customer’s productivity. I would recommend preventative maintenance for our customer to always achieve maximum performance of our machining center.
Mr. Katagiri: I imagine that our machining center is like my own children to the customer. So, if the customer takes good care of them, they will take good care of our customer by always performing the highest return. Enshu machining center will never disappoint you.
If there is a new delivery of our machining center, repair, sale of spare parts, questions orrequests, please do not hesitate to contact us. Our service team will respond politely and satisfactorily to your request. I am happily looking forward to your inquiries from the bottom of my heart.
