By the life of the air transportation business, emergency response, support each client’s supply chain by providing high quality service

28/09/2018

Junichi Ishimori

General Manager / Air Freight Business Unit

Air transportation business of Kintetsu Express Thailand

Our Company, KWE-Kintetsu World Express (Thailand) Co., Ltd. was established in 1989 as the local subsidiary. We integrated with TKK Logistic, a local distribution company in Thailand, in 2011, and we currently have about 1,500 employees within our Thai corporation, and we provide our clients with high quality distribution services by specializing in our own business.

With respect to the air transportation business, about 400 employees work at our offices and the airport sites day and night in order to protect the supply chain of our clients. For the Customs work conducted by our Company, we handle about 12,000 shipments/month in total for export and import transactions. The handling volume is increasing year by year, and the existing air transportation business in the market is increasing every year.

“For the important cargo for our clients”, Kintetsu Express Thailand’s original service

Air transportation business of Kintetsu Express Thailand

Regarding the Customs clearance service for our air transportation business, we have our own service centers at Suvarnabhumi International Airport and Don Mueang International Airport that provide our clients with high quality services, such as monitoring of cargo. Especially, for an emergency delivery, we have prepared the system under which cargo arriving late at night will be delivered the next morning according to the client's request, and we can ensure to keep to the delivery schedule of our clients.
For example, a shipment from Don Mueang International Airport within Bangkok can be delivered to the client by 6:00am, when the travel restriction regulation starts, and we have received good reports about this service.

In order to further improve the delivery service system

Of course, we devote much effort to train of our drivers handling the very important cargo for our clients, and we deliver to many destinations. We hold original lectures and training for our drivers, and the drivers receiving such training handle our trucks safely; the trucks are equipped with GPS and journey recording technology to monitor safe driving. We also have the “e-POD” service whereby it is possible to check the delivery completion information with a smartphone. We are implementing further improvements and expansion of our delivery services.

e-POD can check delivery completion information easily and instantly

Outline of new service "e-POD". With smartphone, you can check delivery completion information easily and instantly

We have our Japanese staff in place at the sales, customer service, and cargo handling sites at the airports. In accordance with the 24-hour operation at both airports, we handle any emergency cargo of our clients, including a hand-carry service at weekends and national holidays. If you have a problem with your air cargo forwarding, please feel free to contact us.

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KOA-SHA (THAILAND) (hereinafter referred to as the "Company" or "We"), in the variety of services provided by the Company (hereinafter referred to as the "Services"), established the following privacy policy (hereinafter referred to as the "Policy").

Definition of Personal Information: The term "Personal Information" as used in this Policy, means information about a living individual which can identify the specific individual, including name, date of birth, and other descriptions (including other information that can be easily matched to identify a specific individual).

Acquisition of Personal Information: We acquire personal information by legally fair means.

Use of Personal Information

The Company shall use personal information for the purpose of business as necessary within the scope of the following.

To deliver optimized information to the individual user of the Service.
To help improve the quality of the Service by statistical analysis.
In response to inquiry in regard to the Service.
To conduct questionnaires regarding the Service.
To send information regarding campaigns and new products by the Company.
Other purposes associated with the abovementioned purposes of use.

About cookies: The Company makes use of cookies on the Service website. In addition, cookies may be used in a portion of the advertising system. A cookie is a small amount of data regarding usage history that is sent to your browser from a website’s server and is stored on the user’s hard drive. If the user prefers the Company not to make use of cookies, the user can set their browser to reject cookies. However, if the cookies are rejected, there is a possibility that the use of the Service on the website will be affected.

Provision of Information to Third Parties

The Company will not provide personal information to any third party without obtaining prior consent by the individual concerned, except as required by applicable laws and regulations.

In addition, the Company may access personal information and disclose it to third parties in the following cases.

Under Prior Consent of the Individual User Concerned
When the disclosure of personal information is required by law or judicial court, judicial orders, decisions and instructions based on laws and regulations of government agencies.
When reasonable measures are necessary to defend the rights or property of the Company.
When the disclosure of personal information is necessary to protect the lives, bodies or property of the Company, user(s), or public, and it is difficult to obtain the individual’s consent at the time.
When cooperation is necessary with a national or local government organization, or a business operator entrusted by such an organization in executing affairs under laws and regulations, and in which obtaining the consent of the user(s) is likely to impede the execution of the affairs.
In statistical data in which the disclosure or provision does not identify the user’s identity.

Management of Personal Information

The Company will maintain the accuracy of personal information and manage it safely.
The Company will take appropriate security measures to prevent the loss, destruction, tampering or leakage of personal information.
The Company will take precautionary measures against the loss, destruction, tampering, and leakage of personal information through appropriate system maintenance of the operating system and education of employees.

Request for Notification, Disclosure, Correction, Suspension of Use of Personal Information

In the case the Company receives request from the individual user regarding the disclosure, correction, addition, deletion, suspension of use, or erasure of personal information, stoppage of use by a third party or notification of use, after confirmation that the requester is the individual user, the Company will respond without delay in accordance with the Personal Data Protection Act.

Note that in the case that the request does not meet the requirements stipulated by the Personal Data Protection Act, or the reason to reject such request is permitted by the Personal Data Protection Act or other laws and regulations, the request may not be fulfilled.

In addition, there is no payment required or fees associated with the request for disclosure by the individual user. However, the cost of communication from the individual user to the Company, transportation expenses, and expenses associated with the preparation of materials for the purposes of individual identification will be the responsibility of the individual user.

Revision of Privacy Policy: The Company will review the operational status of the handling of personal information and make efforts for continuous improvement, and may change the Policy as necessary. After such changes to the Policy, the Policy will be published on the Company’s website.