Sheet metal processing machines (brake presses, laser cutting machines, press machines, etc.) are the first step in the sheet metal processing. While reasonably priced products, mainly made in China, are in circulation, the weak maintenance system in case of breakdowns has become an issue.

Murata provides high quality Japanese-made machine tools, and at the same time, has a system in place to provide the same level of support overseas as in Japan. In this article, we introduce our support system for sheet metal processing machines in Thailand and ASEAN countries.

We are nearby, so you can rest assured.
After-sales support system for sheet metal processing machines 　

The Sheet Metal Processing Machine Department of Murata (Thailand) is a specialist in sheet metal machines that handles everything from troubleshooting to improvement proposals. With the ability to swiftly respond to any issues and provide precise support, we have expanded our network in Thailand and the ASEAN region to ensure effective assistance

Japanese SEs are stationed, ready to rush to the customer's site!
Our strength is that our Japanese service engineers, with accumulated knowledge at our manufacturing base in Japan, can visit the customer's site. Please feel confident entrusting us with all aspects of post-delivery aftercare and support!

Shinya Eguchi
Machine Tool Division, Sheet Metal Department
2006: Joined the company and gained experience as a service engineer in the Sheet Metal Division (Inuyama Plant)
2009: Provided customer support at a service base (Osaka Sales Office)
2014: Worked at the service-consultation reception at the service base (Inuyama Plant)
2020: Assigned to Thailand
As a service manager, leading the all process from machine delivery to after-sales support, and training of Thai engineers

Customer's Voice
“There are not many cases where a Japanese person in charge comes to the site, even at Japanese sheet-metal machine manufacturers. It's appreciated overseas to have the opportunity to discuss not only manual repair work but also everyday issues and processing consultations in a casual manner." "They even perform machine maintenance on holidays, which is incredibly helpful."

Sheet Metal Department: Japanese × Thai team
Working together to hone our skills

Our goal is to be a reliable presence close to our customers as a manufacturer in Thailand and the ASEAN region. To achieve this goal, we are working on education and training while maintaining close communication with our customers.

Our Thai engineers are dedicated to not only supporting the stable operation of customer's equipment but also striving to establish a system where they can propose services based on the latest technology and market information. They work diligently every day towards this goal.

Left: A scene from skill-up training
Right: Murata Thailand staff training at Murata Machinery's Japanese headquarters

Muratec sheet metal processing machine　

Muratec provides sheet metal processing machines that create various added values, such as cost-oriented production and efficiency improvement at the prototype stage. We can also provide product processing advice to fully demonstrate their capabilities. Please feel free to contact us!