In sheet metal fabrication, the speed of the initial response to machine trouble can significantly impact production. Murata’s sheet metal machinery service is built around a system that enables rapid on-site response to unexpected issues. Beyond repairs, the team provides proactive, value-added proposals driven by customer feedback.

Key initiatives currently emphasized in Thailand include the following:

●Rapid-response framework by maintenance contract packages
⇒ Multiple maintenance plans are available to ensure immediate action when issues arise.
●Improvement proposals that go beyond repair work
⇒ In addition to regular inspections and repairs, improvement proposals are made based on on-site feedback to enhance operability and productivity.
●A fully local service structure
⇒ Thai engineers trained in Japan work closely with Japanese staff to deliver fast and reliable on-site support.
●Immediate delivery supported by local stock machines
⇒ Three press brakes and one turret punch press are kept in local inventory to enable quick delivery.

A Service Structure Enabling “Immediate On-Site Support”

In sheet metal machinery services, we provide a wide range of support centered on the following activities:
✔ Installation of new machines
✔ Regular inspections and preventive maintenance
✔ Repair and troubleshooting support
✔ Parts replacement

▲ Sheet metal machinery service engineers and sales staff

In Japan, a well-established support structure allows service teams to respond immediately when problems occur. Overseas, however, the situation is often different. Due to factors such as communication via trading companies and purchase order procedures, the start of on-site support can sometimes be delayed by several days. To address this challenge, Murata has recently introduced a scheduled maintenance contract package.

By entering into a contract in advance, customers can receive prioritized and rapid support even when unexpected issues arise. Multiple plans are available, allowing customers to choose the option that best fits their operational needs.

“Ease of Use” Required for Sheet Metal Machinery

Sheet metal machinery from Murata is well known for its user-friendly design, developed from the operator’s perspective. High versatility—enabling compatibility with tooling from other manufacturers—and stable, reliable processing accuracy are key factors that support daily production operations.

In addition, the company maintains a wide range of maintenance spare parts locally in Thailand, making short parts lead times a key strength. Fast delivery and supply stability are often decisive factors when customers select sheet metal machinery.

▲ A wide range of spare parts well stocked in Thailand

Another key strength of Murata is the ease of automation of its systems. Beyond the main processing machines, Murata provides comprehensive first-level diagnostics for peripheral equipment such as stockers and loaders, enabling total system support across the entire automation line.

Delivering “Improvement Proposals” Beyond Repairs

What matters most in sheet metal machinery service is not stopping at simply restoring machines to working condition after a repair.

“Can we make the work a little easier?”
“Is there a way to reduce setup changeovers?” “Can we take one more step toward automation?” By listening carefully to these voices from the shop floor and going one step further with improvement proposals, we believe this represents the true value of the service division. By considering the unique characteristics of the Thai and Southeast Asian markets, we work to turn our customers’ “it would be great if we could…” ideas and aspirations into reality. We believe that this steady accumulation of improvements leads to machines that customers can rely on and use with confidence over the long term. By staying close to the shop floor and thinking through the next steps together with our customers, we will continue to provide services that move manufacturing forward.