“Powerful consultant” for the Thai IT industry Total support with a Japanese & Thai "hybrid system".

17/08/2020

SAMURAI ASIA Editorial Department

"NS Solutions," a group company of the world's leading steel maker "Nippon Steel", which is responsible for the information system division, entered into the Thai market in 2013 and is contributing to local system support centered around the Japanese manufacturing companies.

*"NS (logo) + NS Solutions" is a registered trademark of NS Solutions Corporation

บริษัท NS Solutions บริษัทในเครือของ Nippon Steel Corporation

From left
Yutaka Ito / General Manager / Systems Planning & Engineering - l
Yoshiyuki Akama / Deputy General Manager / Systems Planning & Engineering - l
Yasunori Ishii / General Manager / Marketing and Sales Department

Three strengths to be proud

First of all, Thai NS Solutions has three strengths that the company can be proud of.

The first is technological capabilities. The company's greatest strength is its know-how and knowledge of the complex system introduction and maintenance cultivated by having its parent company in the steel industry, which is the foundation of all the industries. The parent company's system operates 24 hours a day, 365 days a year. It should not be stopped, and we must not let it stop. The experience we obtained from protecting the system that is essential to operate continuously is priceless.

The second is human resource ability. While there are many Japanese-affiliated Thai subsidiary companies that rely solely on Thai managers, the company minimizes communication risks with its “hybrid system” in which project managers from both Japan and Thailand are assigned. In addition, the common language within the company is English, which is a mandatory requirement when joining the company. This is because it is important for both Japanese and Thai project members to understand and carry out detailed customer needs, and communication in a common language is essential.

The third is comprehensive strength. There are only a few companies that can provide consistent total support from planning/concept consultation, system construction, installation, and maintenance after the starting of operations. In fact, there are many companies competing for construction and implementation in this industry. However, the company does not limit themselves on the range of support they can offer as there is a professional pride that never says, "We can only go this far".

IT professionals who can be relied on for system reconstruction

In two years’ time we will be celebrating ten years since entering the Thai market. In recent years, there have been many inquiries that, although the integrated core business system (ERP) has been installed, the company that introduced it has gone out of business or the service is dissatisfactory, therefore those companies wish to have the system reviewed.

It is the company's reliable ability to respond flexibly even in such situations. Customers who know the company value it as the "last hope." Such a customer fully understands the difficulty of building a system, “so it is challenging and rewarding”, says Mr. Ishii, a GM of Marketing and Sales department.

One of the strengths is that it can be handled only by internal human resources, and since all task are divided and handled within its own employees, it is easy to check and confirm resulting in fewer oversights. Among the many (ERP package) handling vendors, our company has outstanding technical capabilities, human resource abilities, and comprehensive strength. It is good to know that there are abundant resources of about 20 SE for development in the ERP team, and about 25 people as consultants.

The company is able to flexibly respond to customer demands, and this attitude enhances customer satisfaction. This is exactly what people look for in system construction professionals.

If you have any problems when introducing a system/ERP (core business system) in Thailand, please contact us using the form below.

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