Since the beginning of the year 2020, the virus has spread to many countries including Thailand that are facing this situation as well. And for this reason, Thailand inevitably has to deal with the coronavirus, which includes a variety of businesses located in Thailand that have been affected by this .
COSMOWAVE TECHNOLOGY CO., LTD. is also one of the companies in Thailand that has been affected by this crisis as well. Today, we will talk with Mr. Winai Chaiket, who is the General Manager of COSMOWAVE TECHNOLOGY CO., LTD. and one of the wire-pullers of COSMOWAVE Thailand about how to handle this situation.
Mr. Winai Chaiket, General Manager
Confrontation and handling with the coronavirus situation (COVID-19) of COSMOWAVE TECHNOLOGY CO., LTD.
Over the past few months, we have been confronted with the coronavirus, or COVID-19, due to government restrictions including restricted entry-exit of many locations, so we cannot go out to serve the customers at their destination. For this reason, our company has hastened to find ways to reach customers and provide the best service possible under these unexpected situations, in which we have divided the service into two parts which are
For services in this section, because the company is not able to provide on-site service or provide service at customer’s destinations, when the customer needs to use the machine immediately, we provide demo preparation services and can deliver the machine to the customer company so that they have a machine that they can use. Due to the outbreak of the virus in the beginning, most of our customer companies still operated on various procedures. Therefore, the machines were still being used as usual. There were also cases where the machines of the customer company needed to be calibrated during the situation that did not allow us to enter and exit the facility normally, so we came up with a plan to deal with this kind of situation by notifying the customer company in the event that it is necessary to repair or calibrate the machine.