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COSMOWAVE with how to handle and service availability under the coronavirus situation (COVID-19)
09/08/2020
SAMURAI ASIA Editorial Department
Since the beginning of the year 2020, the virus has spread to many countries including Thailand that are facing this situation as well. And for this reason, Thailand inevitably has to deal with the coronavirus, which includes a variety of businesses located in Thailand that have been affected by this .
COSMOWAVE TECHNOLOGY CO., LTD. is also one of the companies in Thailand that has been affected by this crisis as well. Today, we will talk with Mr. Winai Chaiket, who is the General Manager of COSMOWAVE TECHNOLOGY CO., LTD. and one of the wire-pullers of COSMOWAVE Thailand about how to handle this situation.
Mr. Winai Chaiket, General Manager
Confrontation and handling with the coronavirus situation (COVID-19) of COSMOWAVE TECHNOLOGY CO., LTD.
Over the past few months, we have been confronted with the coronavirus, or COVID-19, due to government restrictions including restricted entry-exit of many locations, so we cannot go out to serve the customers at their destination. For this reason, our company has hastened to find ways to reach customers and provide the best service possible under these unexpected situations, in which we have divided the service into two parts which are
Providing a demo machine or backupFor services in this section, because the company is not able to provide on-site service or provide service at customer’s destinations, when the customer needs to use the machine immediately, we provide demo preparation services and can deliver the machine to the customer company so that they have a machine that they can use.
Calibration
Due to the outbreak of the virus in the beginning, most of our customer companies still operated on various procedures. Therefore, the machines were still being used as usual. There were also cases where the machines of the customer company needed to be calibrated during the situation that did not allow us to enter and exit the facility normally, so we came up with a plan to deal with this kind of situation by notifying the customer company in the event that it is necessary to repair or calibrate the machine.
Feedback from customers regarding services and how to handle this critical situation
We have received good feedback from the customers regarding our plans that we made to handle the situation. It has shown that we are ready to provide services and take care of our customers even in unexpected situations like this. In most cases, customers will contact us regarding calibration due to the annual testing schedule. Therefore, it is necessary to conduct a test comparing the measuring equipment to meet the schedule. However, in the case where the machine is broken, we can change the machine for customers to use first and wait for the repair queue, which in this situation, we have approximately 50% backup machines compared to the needs of customers.
"When handling the coronavirus situation (COVID-19), which is something that had never been anticipated, the company had to find a plan to deal with it as quickly as possible and with the least impact even though something like this had never been planned for before. "
Mr. Winai Chaiket, General Manager
Mr. Winai Chaiket, General Manager
Handling with coronavirus situation (COVID-19), which is something that has never been anticipated, but when this happens, the company has to find a plan to deal with it as quickly as possible and with the least impact. We are concerned about the health of everyone, and want everyone to take good care of themselves.
For those who are interested in the products and services of COSMOWAVE TECHNOLOGY CO., LTD., We are now operating as usual. We still value and maintain the same cleanliness and safety measures as before. And regardless of the situation, we are always ready to provide service. For more information, please contact COSMOWAVE TECHNOLOGY CO., LTD or fill out the inquiry form below.
