Provides quick service in calibration and repairing the machine with leak test .

▲Sopon Betset / Sale & Service Manager

Mr. Sopon : We divide our services into machine calibration and machine repair where all service department employees have been trained by experts from Japan and received a Certificate to certify their skills. Every year we will organize training for employees who are in supervisor positions to increase their knowledge and skills in machine calibration and repair. In addition, the service team (14-15 people) has been divided into zones so that they can be responsible for various industrial estates such as Rayong, Chonburi, Pathumthani, Ayutthaya, Prachinburi and Korat and so on. Calibration equipment is regularly sent to Cosmo Instruments, our Japanese headquarters that is ISO/IEC17025 certified to guarantee the accuracy and quality of calibration. In addition, the internal equipment is also calibrated regularly every 2-3 months. If the customer's machine crashes, we also have a stock of spare parts to support customers. Therefore, customers can be assured that they will receive prompt service from us. In addition, if the spare parts that customers need are no longer in stock, we will order spare parts from Japan. This will take about 2 weeks, and while waiting for the delivery, we also have a backup device or a DEMO device for customers to use at no additional cost. We can provide instant calibration and repair services upon customer request from the service team that is sufficient to meet the needs providing fast service whether it is for calibration or repair work. Finally, as a representative of the service team, if any customer is interested or has a need to test the machine, they can prepare a Jig and Fixture for COSMOWAVE to test the machine before deciding to use it for real. This service is free of any additional charges.