For this project, both companies established teams with Japanese and Thai project managers (PMs).
Japanese PMs: Responsible for overall project governance, including budget management, scheduling, and final decision-making
Thai PMs: Responsible for operational process organization and requirement detailing
This clear division of responsibilities, combined with close collaboration between PM teams, minimized communication gaps that often arise in English-based multinational projects.
ThaiNS also played a critical intermediary role between Thai Chori’s local Thai staff—who understood day-to-day operations—and Japanese management, who oversaw the overall project direction. By facilitating mutual understanding and helping define realistic requirements, ThaiNS enabled system design closely aligned with actual business operations.
Ultimately, the requirements definition process also led to clearer visualization of Thai Chori’s business workflows through flowcharts, contributing to stronger internal alignment and organizational understanding.
“ThaiNS’s experienced implementation team provided highly accurate advice during requirements definition. They helped organize requests from both our Japanese and Thai teams and eliminated misunderstandings, which made project management significantly smoother.”
— Ms. Netnapa from Thai Chori
Implementation Results | Smooth Go-Live and Significant Operational Improvement
Since going live in January 2026, the system has been operating stably without major issues.
Key benefits include:
・Standardized business processes and unified operating procedures
・Reduced dependency on individual-specific work, lowering human error risks
・Faster processing speed and shorter business lead times
・Cloud-based operations enabling approvals and work execution from any location
With continuous support from ThaiNS, Thai Chori’s operational staff quickly adapted to the new system, and inquiry volume dropped significantly, demonstrating smooth organizational adoption.
“The ThaiNS team accurately understood our challenges and responded quickly and effectively to our questions. Even when requests could not be implemented exactly as proposed, they always offered alternative solutions that kept operations running smoothly.”
— Ms. Kittitara from Thai Chori
Future Outlook | Greater Efficiency Through the Microsoft 365 Ecosystem
Looking ahead, Thai Chori plans further enhancements under its maintenance agreement, including deeper integration with Microsoft 365, more advanced workflow automation, and utilization of AI technologies such as Copilot.
The company is also considering building management dashboards through data integration with headquarters’ SAP system, which is expected to accelerate global data utilization and strengthen management visibility across the organization.
Thai Chori’s ERP transformation stands as an excellent example of balancing standardization, group-wide scalability, and localization. For companies operating in Thailand, ERP implementation is increasingly becoming not just a system upgrade, but a strategic business transformation initiative for the future.
▲ From left: Yukie, Ornticha, and Chayapa from ThaiNS and Netnapa, Kittitara, and Nagai from Thai Chori
【Interview cooperation】
Thai Chori Co., Ltd.
Tadashi Nagai
Director / Administration & Accounting Dept.
Netnapa Tongkaeg
Administration & Accounting Dept. / Accounting Team
Kittitara Phinichwacha
Textile Raw Material Dept.
Thai NS Solutions co., Ltd.
Hitoshi Yukie
General Manager / Marketing and Sales Dept.
Chayapa Prappet
Manager / Systems Planning & Engineering
Ornticha Danviroonhavanit
Assistant Manager / Systems Planning & Engineering
If you are considering implementing an ERP system or improving business efficiency through systems in Thailand, please feel free to contact us using the form below.
