Machine Set-up/SV Dispatch Service & Remote Work Support, etc. / Solving the problems that the manufacturing industry is facing due to the COVID-19 pandemic! [MC Technos / Thailand]

16/11/2020

Manabu Inoue

General Manager - Sales Department Department

We are the Thai subsidiary of Mitsubishi Corporation Technos. We have contributed to the Thai industry as a "bridge" that connects manufacturers of machines and systems to manufacturing sites. This year, due to the impact of the new coronavirus, many customers are having troubles with unprecedented situations. In this article, we will introduce some of the solutions we can offer under the COVID-19 pandemic.

SV Dispatch Service (Machine Set-up / Local Modification)

With a travel ban restricting trips across countries, there is a problem that SVs (supervisors) and other related personnel are unable to travel, and machine set-up / modification operations are delayed. We dispatch SVs (supervisors) who can handle the set-up (local modification) of mechanical equipment such as automatic machines, special machines, and assembly equipment in Thailand. We will propose work contents that can be handled locally, so please consult us!

Tool to Support Remote Engineering Work

Travel restrictions have also increased the importance of remote engineering work. In terms of reducing business trip expenses, it will be established at a certain rate as a rational new method even after the COVID-19 epidemic has subsided. There are some remote-specific issues, but various tools have emerged to solve them and facilitate remote communication.

RealWear® ; Head mount to support remote work
Wearable computer that supports audio/visual sharing

Secomea; Remote access device
Enables safe remote control by connecting to PLC/each controller easily and quickly

Secomea Remote access device

Support for process/work improvement, DX, and IoT

Because of this year's situation, more and more customers are being forced to improve processes/work (eliminate waste) and visualize/digitize factories. We propose the most suitable software and device for each customer, including the following tools.

OTRS®10; Work analysis / business optimization software
Support business improvement by analyzing work time (cycle time)

Camera that records any "abnormality"
Records abnormalities such as momentary breakdown and leads to understanding and improvement of the phenomenon.

Camera that records any abnormality

Factory operation monitoring system
"Visualize" the operating status of factories and support problem solving

As you can see, in addition to prompt SV dispatch, we are helping to improve the site itself.

Please feel free to contact us about the details of each service/device, as well as issues related to factories and production sites!

Inquiry Form

Please feel free to contact us from the form as below.

We accept by phone and email.

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KOA-SHA (THAILAND) (hereinafter referred to as the "Company" or "We"), in the variety of services provided by the Company (hereinafter referred to as the "Services"), established the following privacy policy (hereinafter referred to as the "Policy").

Definition of Personal Information: The term "Personal Information" as used in this Policy, means information about a living individual which can identify the specific individual, including name, date of birth, and other descriptions (including other information that can be easily matched to identify a specific individual).

Acquisition of Personal Information: We acquire personal information by legally fair means.

Use of Personal Information

The Company shall use personal information for the purpose of business as necessary within the scope of the following.

To deliver optimized information to the individual user of the Service.
To help improve the quality of the Service by statistical analysis.
In response to inquiry in regard to the Service.
To conduct questionnaires regarding the Service.
To send information regarding campaigns and new products by the Company.
Other purposes associated with the abovementioned purposes of use.

About cookies: The Company makes use of cookies on the Service website. In addition, cookies may be used in a portion of the advertising system. A cookie is a small amount of data regarding usage history that is sent to your browser from a website’s server and is stored on the user’s hard drive. If the user prefers the Company not to make use of cookies, the user can set their browser to reject cookies. However, if the cookies are rejected, there is a possibility that the use of the Service on the website will be affected.

Provision of Information to Third Parties

The Company will not provide personal information to any third party without obtaining prior consent by the individual concerned, except as required by applicable laws and regulations.

In addition, the Company may access personal information and disclose it to third parties in the following cases.

Under Prior Consent of the Individual User Concerned
When the disclosure of personal information is required by law or judicial court, judicial orders, decisions and instructions based on laws and regulations of government agencies.
When reasonable measures are necessary to defend the rights or property of the Company.
When the disclosure of personal information is necessary to protect the lives, bodies or property of the Company, user(s), or public, and it is difficult to obtain the individual’s consent at the time.
When cooperation is necessary with a national or local government organization, or a business operator entrusted by such an organization in executing affairs under laws and regulations, and in which obtaining the consent of the user(s) is likely to impede the execution of the affairs.
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Management of Personal Information

The Company will maintain the accuracy of personal information and manage it safely.
The Company will take appropriate security measures to prevent the loss, destruction, tampering or leakage of personal information.
The Company will take precautionary measures against the loss, destruction, tampering, and leakage of personal information through appropriate system maintenance of the operating system and education of employees.

Request for Notification, Disclosure, Correction, Suspension of Use of Personal Information

In the case the Company receives request from the individual user regarding the disclosure, correction, addition, deletion, suspension of use, or erasure of personal information, stoppage of use by a third party or notification of use, after confirmation that the requester is the individual user, the Company will respond without delay in accordance with the Personal Data Protection Act.

Note that in the case that the request does not meet the requirements stipulated by the Personal Data Protection Act, or the reason to reject such request is permitted by the Personal Data Protection Act or other laws and regulations, the request may not be fulfilled.

In addition, there is no payment required or fees associated with the request for disclosure by the individual user. However, the cost of communication from the individual user to the Company, transportation expenses, and expenses associated with the preparation of materials for the purposes of individual identification will be the responsibility of the individual user.

Revision of Privacy Policy: The Company will review the operational status of the handling of personal information and make efforts for continuous improvement, and may change the Policy as necessary. After such changes to the Policy, the Policy will be published on the Company’s website.